FAQs

Scroll down to find information about the following:  

• Delivery charges and times
• Payment methods 
• Plastic & Packaging
• Returns policy
• What is a Giclee Print?
• Copyright
• Customs Charges
• Privacy policy
• Where is best to hang my pictures?

Delivery charges and times

We offer free UK delivery on all orders over £35 and we ship worldwide.

We usually dispatch orders within 3 to 4 working days. Prints are made to order and will be despatched within 10 working days.  (Cartoons are hand drawn and not prints) Contact us if you need it more urgently and we'll see what we can do. 

Please see the delivery information page for more details.

Payment methods

On our site, we accept all major credit cards except American Express and you can also pay via PayPal.

Plastic & Packaging

We are trying hard to remove plastics from our business and to use as much recycled packaging as possible. 

We reuse most of the packaging we receive from our suppliers by incorporating it into the packing of our orders going out. We reuse cardboard boxes from a local tissue paper business. 

Your orders will always be packed carefully, the delivery box may be cobbled together and the protective packaging may be mixed but we hope that you will be delighted with your purchase when you've unwrapped it. 

Returns Policy

We really want you to be happy with anything you buy from us.
Please let us know about any shortages, faults or damages as soon as possible and we will try to rectify the problem.

You may cancel your order up to 14 calendar days from the day after you receive all goods in an order. Once you've cancelled an order you then have a further 14 days to send the goods back. This does not apply to goods we have personalised for you. Please email us if you are returning an order.

The refund is for the goods and the delivery charge. Delivery charges and returned postage will be refunded if an item is faulty

What is a Giclee Print?

All of Moose Allain's prints are professionally printed in the U.K. by a specialist  printer. They are printed using a high quality printing process called Giclée Printing. A giclée (pronounced ‘Zhee-klay’) is the term for a high quality fine art digital print and refers to ink sprayed from a highly specialised large format printer.  They use fade-resistant, archival inks and prints on 255-300gsm 100% Cotton, acid free archival paper.  This process ensures that, if kept out of the sun, your prints will remain true for many, many years. Giclée art prints are commonly found in museums, art galleries, and photographic exhibitions.

Copyright

The copyright of this site and the products within it are retained by the artist. Images, logos, descriptions or text from our site must not be reproduced without written permission.

Customs charges

World of Moose is not liable for any customs charges made in the recipients countries. The customer is completely responsible for these charges.

Privacy Policy

We respect your privacy and take this issue seriously. Information you provide to us is treated as confidential. We do not make the names and addresses of our contacts, clients or suppliers available to other organisations.

We will track where users are going on our website so we can continue to improve the site. When we do this, information is compiled as group data so no personal information is gained about an individual user. 

When you place an order with us, we ask for information such as your name, e-mail address, delivery address, contact details. We keep a record of this information. All this is necessary for us to fulfill the orders you place with us. We give you the chance to join our mailing list when you place an order, you can unsubscribe at any time, just email us or click the link on our emails.

We also keep a record of your purchases with us; this means we can deal a lot quicker with any problems you may experience with your order.

We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you've had with our products or services.